How to Send a Patient Reminder

*Please note the screenshots and information in this article contain fake PHI*

Patients sometimes need to be reminded to transmit their data. You can send patients a reminder directly using the Rhythm360 portal. Reminders can be sent via email, SMS, phone call, or a combination of all three. 

Send an SMS patient reminder

An SMS reminder can be sent to a patient if they have a phone number recorded in Rhythm360.

To send a patient reminder via SMS, follow these steps:

  1. In the Rhythm360 portal, navigate to the Compliance Dashboard.
  2. Search for the patient you would like to send a reminder to by typing their name in the search bar, or scrolling through the compliance list.
  3. Click Actions > Contact Patient
  4. A new window will appear, displaying a preview of the message to be sent to the patient. Click Send SMS.

View previously sent reminders

If you would like to see reminders sent to patients previously, follow these steps:

  1. Navigate to the patient's Compliance report and click Actions > View Patient Notes.
  2. A new window will appear, displaying a log of previously sent reminders. The log provides the date sent, the user who sent the reminder, and the message that was sent.

Here's how it would look like when the patient receives the message:

If the patient responds with anything other than "STOP," they will receive an auto-reply asking them to contact our Support team or their healthcare provider in case of a medical emergency. Responding with "STOP" will ensure they no longer receive these messages in the future.

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