How to Resolve Device Conflicts

Please note the screenshots and information in this article contain fake PHI

When reports are received by Rhythm360, most of the time they are automatically matched to the correct patient and device. However, inconsistent data may prevent the system from finding a clear match. When this happens, the report is flagged as a Device Conflict.

Device Conflicts need to be reviewed and resolved so that the report can be assigned to the correct patient and device. This ensures data accuracy and prevents delays in patient care.

Note: This is a beta feature and will need to be enabled. If you do not see this feature and would like to access it, please contact RhythmScience support.

Why Device Conflicts Happen

Conflicts usually occur when:

• The report is missing patient information (like name or date of birth).
• The patient information in the report doesn’t exactly match a patient in the system.
• The device listed in the report doesn’t match the patient’s current devices.

The Device Conflict Dashboard

You can view all unresolved Device Conflicts from the Patient Updates dashboard. To navigate there, you can click the link from the banner on the Technician Reports dashboard.

Alternatively, you can:

1. Navigate to the Dashboard page.
2. In the Patient Updates section, click Device Conflicts.

The Device Conflicts dashboard shows:

• Date added – when the conflict was flagged.
• Patient name – the patient name from the incoming report.
• Date of service – the original date of service of the report.
• Device (source) – the device from the incoming report, and where the report was received from (EHR, Vendor Portal, Vendor Data, etc.)

Reviewing and Resolving a Conflict

When you click Review on a conflict, a window will open that shows the data from the report (patient details, device details and date of service) and a patient/device search bar.

To resolve a device conflict:

1. Review the Data section of the Device Conflict.
   1. If you believe the report is no longer relevant or inaccurate, click Dismiss Data.
2. Search for a patient by typing in the search bar.
   1. Alternatively, if you know which device the report belongs to, you can click Search by Serial and enter the device serial number instead.
3. As you type, patients/devices that match your search will begin to appear. Select the correct patient.
   1. If you can't find the correct patient, you can click +Add New Patient to create a new one.
4. Once you have selected a patient, that patient's profile will appear, along with their device.
   1. If the patient has more than one device, select the device that the report belongs to.
5. Confirm that the patient and device are correct, then click Add Report to Device.

The report will be added to the patient's profile after the data has been processed. Processing can take up to an hour.

Note: Additional issues unrelated to device conflicts may prevent the report from being generated entirely. If you went through the device conflict process and are still unable to locate the report after an hour, contact RhythmScience support.