How to create a help ticket while using the app

Here is a video walkthrough of how to make a help ticket while using the app

*Please note the screenshots and information in this article contain fake PHI*

Select Need Help under menu options or click the Message icon on the lower right corner.

The Answers option on the widget will provide the FAQs that will be relevant to your questions or concerns.

1. Type in any keywords on the search box and hit enter or click on the search icon
2. Select the title and the FAQ will be shown directly without the hassle of opening another window

Select Ask to create a ticket for technical support.

1. Fill in the required information - name, subject, email address, and description of your question or issue. Please be as descriptive as possible in your message. 
   1. Helpful information to include is if this is occurring on multiple-patients or just one. And if you use multiple portals, is that happening on your other R360 sites.
2. To attach screen captures, save the screenshot on your computer, click the "Image" icon on the help widget and upload the file (limited to three attachments per email). You may click on the "files" icon if you wish to replace/delete an attachment. Screen captures are helpful for technical support to resolve the issue faster. How to screen capture on your PC
3. Click on Send a Message when you are ready to submit the ticket

The support team at Rhythm Science will respond via email to the ticket, it will go to whatever email is associated with your username automatically. If you do not want to receive a response there, you can email support@rhythm.science from your preferred email address. 

Contact Support Through Patient Notes

Patient Notes can also be used to contact our Support team. Click on the patient's name to access their profile page. On the profile page, you will find the Patient Notes section on the right. Simply type "@Support" and it will autocomplete your option. This feature is available to Technical Services customers only.