How to Navigate to the Patient Updates Section
*Please note the screenshots and information in this article contain fake PHI*
Patient Updates section shows the number of patient or device updates that need review and can be easily accessed from the Dashboard. By clicking on the link, you'll be taken directly to the task where you can review and manage the updates.
Once in the Patient Updates page, you'll find three tabs to navigate: New/Update Patients, Changeouts, and Resolve Export Failures
- New/Update Patients will list any patients that have recently been added or updated who has conflicting information with another existing patient such as clinic id or device id. This will then allow you to choose the action to resolve this inconsistency. When there is no duplicate, you can view the new patient and create the profile. Patients with existing profiles, and therefore potential duplicates, are underlined. New patients without potential duplicates are not underlined. In the example below, Teresa has an existing profile and potential duplicate but Kathryn does not.
Choose Review to view the date before creating. If this is a New Patient with no conflict and all known information filled out, click Create New Patient. This will generate the profile for the new patient.
When there is a conflict to resolve, choose Review and View and Replace at the top of the document.
This will show each section and allow you to either manually enter the correct data into the Existing Patient Data or choose to switch all the existing information into the new patient by clicking the Overwrite All button in the center. This can be undone by selecting Reset All Changes afterwards.
When the right half (Incoming Patient Data) has all the correct information, select Save and Close.
Important note: You can no longer dismiss the data as it prevents report generation. If you believe this is an error, please contact our RhythmScience support team, and they will be happy to assist you.
- Changeouts will list any device changeout and gives two action options: Acknowledge or Flag Support. Once acknowledged, the patient will be greyed out and moved to the bottom of the list. Flag Support option will generate a ticket to the support team to investigate whether or not the changeout is correct and then grey the entry afterwards.
There are two Changeout Filters: Needs Review contains data where Flag Support was selected, while Accepted includes those that were acknowledged.
- Resolve Export Failures will display all failed EHR exports, providing the reasons for their failure and allowing you to resolve the errors if necessary. The first three actions are the default options, while the remaining actions depend on the reason for the failed export. This setup allows you to conveniently resolve or update the necessary information before retrying the export. For a complete list of export errors, what they mean, and how they might be resolved, visit our EHR Export Error Definitions and Resolutions article.
- Retry Export - After updating any necessary details, click this button to retry the export to EHR.
- Edit Patient Info - This will open the Edit Patient Info page to update the patient's data if needed.
- Mark Export Successful - Click this button if the report has already been successfully exported or manually imported to the EHR.
- Assign Clinician - A pop-up window will appear, allowing you to assign the patient to a clinician.
- Edit Clinician Provider ID - A pop-up window will appear, allowing you to enter the clinician's provider ID.
If you are on the Patient Page, click the Resolve button to be redirected to the Dashboard, where you can get more details and retry the export.
